Customer case study
Fruugo
Global online marketplace connecting millions of shoppers with retailers around the world
100%+ more onboarding capacity
Fruugo more than doubled monthly merchant onboarding capacity, reduced average onboarding time by 53% and enabled same-day merchant submissions.
Customer-specific result from Detected’s case study. Outcomes depend on the customer’s configuration and operating model.The challenge
Fruugo’s previous KYB solution was creating friction in the merchant onboarding journey. A slower, more manual process contributed to merchant drop-off and delayed activation and time to revenue. Inconsistent business data and an inflexible solution could not support Fruugo’s global marketplace model.
What Detected delivered
Detected replaced Fruugo’s legacy KYB provider with a streamlined, configurable onboarding platform. Automated business verification, business data, document fraud analysis and bank verification come together within a tailored journey. This gives Fruugo greater flexibility over how merchants move through onboarding, while reducing manual effort and creating a smoother merchant experience.
Capabilities used
- Automated business verification and business data
- Document fraud analysis
- Bank verification
- Tailored merchant onboarding journeys