Customer case study
PHH Group
PHH Group is the largest e-commerce and online marketplace company in the Baltic States and Finland
One month to 7 days
PHH Group’s end-to-end merchant onboarding time fell from one month to seven days.
Customer-specific result from Detected’s case study. Outcomes depend on the customer’s configuration and operating model.The challenge
Email-driven onboarding slowed merchant activation. Manual compliance reviews could not scale with business growth, while disconnected processes reduced visibility across teams.
What Detected delivered
Detected brought business verification and compliance screening into one platform. A guided customer portal collects business information, automated risk assessments highlight what needs attention, and workflows are configured by jurisdiction.
Capabilities used
- Customer portal and guided onboarding
- Automated risk assessment
- Customer-configured workflows by jurisdiction